Culture8 Policies

Privacy & Cookie Policy

Last Updated: 4 September 2025

This Privacy and Cookie Policy (“Policy”) explains how Culture8 (“we”, “us”, “our”) collects, uses, stores, and protects personal data when individuals access www.culture8.co.uk (“the Site”) or engage our services.

We comply with the UK General Data Protection Regulation (“UK GDPR”), the EU GDPR, the Data Protection Act 2018, and other applicable data protection legislation.

1. Controller

The Site is operated by Culture8, a sole trader business owned by Dean Fraser.

Contact details
Email: dean@culture8.co.uk
Address: 46 Donald Road, London, E13 0QE

Our services are primarily directed to individuals and businesses in the UK and EU. We do not target services at children under 16.

2. Categories of Data Collected

We collect personal data you provide directly or that is generated automatically when you use the Site.

We do not knowingly collect data from children under 16. If such data is inadvertently collected, it will be deleted promptly.

3. Purposes of Processing

We process data for:

• Providing requested resources and newsletters.
• Responding to enquiries and support requests.
• Marketing our services (with consent).
• Analysing and improving our Site.
• Meeting legal obligations (e.g. tax and accounting).

Where processing is based on legitimate interests, we have balanced those interests against your rights and freedoms.

4. Storage and Security

We use third-party service providers under contractual safeguards. Measures include:

• Webflow – hosting with SSL/HTTPS encryption.
• GoDaddy – secure domain services.
• HubSpot – CRM and marketing platform (hosted in AWS data centres globally, including the US, Canada, EU, and Australia). Transfers rely on Standard Contractual Clauses and, where applicable, the Data Privacy Framework.
• QuickBooks (Intuit) – accounting services (US-hosted), with EU/UK-approved safeguards.

All providers operate under data processing agreements. Access controls and encryption are applied.

5. International Data Transfers

Where data is transferred outside the UK/EU, appropriate safeguards are applied, including:

• Standard Contractual Clauses (with UK Addendum, as applicable).
• Provider participation in the EU–U.S. and UK–U.S. Data Privacy Framework.
• Adequacy regulations where available.

6. Data Retention

Personal data will be retained only for as long as necessary, subject to statutory requirements:

7. Data Sharing

We do not sell or rent personal data. We may share data only with:

• Service providers (e.g. Webflow, HubSpot, QuickBooks) under strict data processing agreements.
• Professional advisers (e.g. accountants, solicitors).
• Regulators or law enforcement if legally required.

8. Your Rights

Under UK/EU GDPR, you may request:

• Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.
• To not be subject to automated decision-making or profiling that produces legal or similarly significant effects.

Requests should be submitted to the contact details above. We respond within one month (extendable to two months for complex requests).

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies

We use cookies for:

• Strictly necessary – essential for Site operation.
• Analytics – measuring usage (HubSpot analytics, only with consent).
• Marketing/personalisation – recognising repeat visits, retargeting (LinkedIn, Google; only with consent).
• Functional – remembering user preferences.

On your first visit, a cookie banner will appear. Non-essential cookies operate only if you provide consent, which can be withdrawn at any time.

10. Third-Party Links

Our Site may link to external websites. This Policy does not extend to third-party services, which have their own privacy notices.

11. Changes to this Policy

We may amend this Policy to reflect legal, operational, or technical changes. Updates will be posted with a revised “Last Updated” date. Significant changes will be notified by email or prominent notice.

Accessibility Policy

Last Updated: 4 September 2025

Culture8 (“we”, “us”, “our”) is committed to making our website and digital services accessible to the widest possible audience. We aim to meet the standards of the Equality Act 2010, the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (where applicable), and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a minimum.

1. Commitment to Accessibility

We design, build, and maintain our digital services with accessibility in mind, ensuring equal access regardless of ability, disability, or technology.

2. Measures Implemented

• Accessibility considered in design (contrast, typography, layout).
• Automated and manual testing at key stages.
• Accessibility re-assessed after significant updates.
• Suppliers instructed to follow accessibility best practice.

3. Scope

This Policy covers our website, downloadable resources (e.g. PDFs, guides), and digital communications.

4. Tools Used

• WebAIM Color Contrast Checker – for colour contrast.
• WAVE Web Accessibility Evaluation Tool – for identifying barriers such as missing alternative text or incorrect headings.

5. WCAG 2.1 AA Focus Areas

• Perceivable: alternative text, semantic headings, 4.5:1 contrast, text resizable to 200%.
• Operable: full keyboard navigation, skip links, clear form labels.
• Understandable: consistent navigation, clear instructions.
• Robust: coded for compatibility with assistive technologies.

6. Responsibility and Review

Accessibility is reviewed before launch, annually, and after significant updates. Issues raised will be investigated, and where feasible, addressed within 10 working days.

7. Feedback

If you encounter barriers, contact:
Email: dean@culture8.co.uk
Address: 46 Donald Road, London, E13 0QE

We will provide alternatives or corrections promptly.

Website Terms of Use

Last Updated: 4 September 2025

These Terms of Use (“Terms”) govern your use of www.culture8.co.uk (“the Site”), operated by Culture8, a sole trader business owned by Dean Fraser. By using the Site, you agree to be bound by these Terms.

1. Intellectual Property

• All Site content is owned by or licensed to Culture8.
• You may view, download, or print content for personal, non-commercial use.
• You may not reproduce or exploit content for commercial purposes without written consent.

2. Acceptable Use

You must not:

• Introduce viruses or malicious code.
• Attempt unauthorised access to the Site or systems.
• Use the Site unlawfully or harmfully.

We may suspend access if these Terms are breached.

3. Information on the Site

• Content is for general information only, not professional advice.
• We strive for accuracy but do not guarantee error-free or uninterrupted access.

4. Links to Other Websites

Links to third-party websites are for convenience only. We do not endorse or control those sites.

5. Limitation of Liability

• To the fullest extent permitted by law, we exclude all warranties or representations.
• We will not be liable for losses from your use or inability to use the Site.
• Nothing excludes liability for death, personal injury, fraud, or other non-excludable liabilities.

6. Changes

We may update the Site or these Terms from time to time. Continued use constitutes acceptance.

7. Governing Law

These Terms are governed by the laws of England and Wales, with exclusive jurisdiction in its courts.

Disclaimer

Last Updated: 4 September 2025

The content on www.culture8.co.uk (“the Site”), including articles, guides, downloads, and resources by Culture8 (“we”, “us”, “our”), is for general information and learning purposes only.

1. No Professional Advice

• Content does not constitute legal, financial, medical, therapeutic, or regulated professional advice.
• Coaching and training resources are intended for professional development but are not a substitute for appropriate professional or specialist advice.

2. No Warranty

We make reasonable efforts to ensure accuracy but provide no guarantees that content is complete, accurate, or current. Content is provided “as is”.

3. Limitation of Liability

We shall not be liable for any loss or damage arising from reliance on our content. Nothing excludes liability for death, personal injury, or fraud.

4. External Links

We are not responsible for the content, practices, or availability of third-party websites linked from our Site.

5. Changes

We may update this Disclaimer from time to time. Updates will be posted with a revised “Last Updated” date.

Contact
Email: dean@culture8.co.uk
Address: 46 Donald Road, London, E13 0QE

Culture8 Policies Plain English Summaries 

‍

Culture8 Policies Plain English Summaries

Privacy & Cookies 

At Culture8, we take your privacy seriously. Here’s the key information in simple terms:

• We collect your details if you fill in a form, sign up to our newsletter, download resources, or become a client. This usually means your name, email, job title, company, and what you asked us for.

• We use this information to reply to you, send resources you’ve requested, keep in touch if you opt in, and to deliver our services if you become a client.

• We also use cookies (small files on your device) to make the site work properly, understand how it’s used, and – if you agree – for marketing through tools like LinkedIn and Google.

• We don’t sell your data. We only share it with trusted partners like Webflow (hosting), HubSpot (CRM), and QuickBooks (accounting). They keep it secure under strict contracts.

• If we transfer your data outside the UK/EU (e.g. to HubSpot in the US), we use legal safeguards like Standard Contractual Clauses or frameworks approved by regulators.

• We keep your data only as long as needed: enquiries for 12 months, marketing until you unsubscribe, and client/accounting records for 6–7 years to meet the law.

• You have rights – to access, correct, delete, or move your data, and to withdraw consent at any time. Contact dean@culture8.co.uk to ask.

• If you’re unhappy, you can complain to the Information Commissioner’s Office (ICO) in the UK.

Accessibility 

We want our website and resources to be usable by everyone. That means:

• Designing with clear fonts, colours, and layouts.

• Checking accessibility using online tools and human testing.

• Making sure the site works with screen readers and without a mouse.

• Fixing issues quickly if someone reports a problem.

If you have trouble using our site or materials, please email dean@culture8.co.uk and we’ll do our best to help.

Website Terms 

When you use our site, you agree to:

• Use it legally and not try to hack or damage it.

• Only use our content for personal purposes, not commercially without permission.

• Understand that our content is general information – not professional advice.

We do our best to keep the site accurate and available but can’t guarantee it will always be perfect.

Disclaimer 

Our articles, guides, and resources are for learning and information only. They are not legal, financial, medical, or therapeutic advice.

Coaching and training materials are designed to support professional development but are not a substitute for specialist advice where needed.

We aim to be accurate but don’t guarantee everything is up to date or complete. Use your own judgment and, if needed, get professional advice tailored to you.

‍